Support
Common questions
How do I cancel my subscription or free trial?
Open the iPhone Settings app, tap your name, then Subscriptions, and choose Stayform. You can also tap Manage subscription in Stayform’s Settings. Cancel at least 24 hours before your trial or period ends to avoid the next charge. Apple’s guide: Cancel a subscription from Apple.
How do I get a refund?
Payments go through Apple, so refunds do too. Request one at reportaproblem.apple.com.
I got a new phone. How do I get my subscription back?
Sign in with the same Apple ID, open Stayform, and tap Restore purchases on the plans screen or in Settings. Your logs are stored on your old phone; they move across if you transfer your iPhone with an iCloud or computer backup.
Apple Health isn’t updating.
Open the iPhone Settings app → Health → Data Access & Devices → Stayform, and turn on weight, steps and workouts. Then turn on Apple Health in Stayform’s Settings.
My reminders aren’t arriving.
Check the iPhone Settings app → Notifications → Stayform, and that Focus modes aren’t silencing them. In Stayform, open Settings → Reminders to check which reminders are on and your quiet hours. Reminders are skipped when you’ve already done that action.
How do I export or delete my data?
In Stayform, open Settings. Export my data creates a file with everything the app stores. Delete my data permanently removes it from your phone.
Can Stayform tell me how to stop or change my medication?
No. Stayform never gives dose or tapering advice. Decisions about your medication belong with your prescriber, and the program includes a lesson on preparing for that conversation.
If you need support right now
If food, eating or your weight is causing you distress, you don’t have to handle it alone:
- Canada: NEDIC eating disorder helpline, 1-866-633-4220, nedic.ca
- United States: ANAD eating disorder helpline, 1-888-375-7767, anad.org
- Canada and United States: call or text 988 for the Suicide & Crisis Lifeline, any time
In an emergency, call your local emergency number.